Shipping Policy

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At Artesian veda, we strive to ensure that your healthcare products are delivered to you quickly, safely, and in perfect condition. Please review our shipping policy to understand how we manage and process orders.

Domestic Shipping

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1. Shipping Locations: We offer shipping across all major cities and regions within India.

2. Shipping Time:

   • Orders are typically processed within 1-2 business days after receiving payment confirmation.

   • Standard delivery times vary based on your location but generally take 3-7 business days after dispatch.

   • Delivery to remote or rural areas may take an additional 2-3 days.

3. Shipping Charges:

   • We offer free shipping on orders above ₹500.

   • A flat shipping fee of ₹50 will be charged on orders below ₹500.

International Shipping

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1. Shipping Locations: Currently, we offer international shipping to select countries. Please check if your country is available during the checkout process.

2. Shipping Time:

   • International orders are processed within 2-3 business days.

   • Delivery times vary by destination but typically range from 7-14 business days after dispatch.

3. Shipping Charges: International shipping charges will be calculated based on the weight of the package and the destination. Exact shipping fees will be displayed at checkout.

 

Order Tracking

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• Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

• You can track your order online using the provided tracking number on the carrier’s website.

 

Delivery Delays

 

While we aim for timely delivery, there may be delays due to factors beyond our control, such as:

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• Adverse weather conditions

• Public holidays

• Transportation strikes or disruptions

• Customs clearance for international orders

In such cases, we will do our best to keep you informed and ensure that your order reaches you as soon as possible.

 

Undelivered or Lost Packages

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• If a package is undelivered due to incorrect address details provided by the customer or if the package is returned to us after a failed delivery attempt, we will contact you for further instructions.

• Any additional shipping fees for re-delivery will be borne by the customer.

 

Damaged or Missing Items

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• If you receive a package that appears damaged, please refuse delivery and contact our customer service team immediately.

• If you accept a damaged package or find any items missing, notify us within 24 hours of receiving the order for us to arrange a replacement or refund.

 

Order Modifications

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• Once an order has been placed, we are unable to make changes to the shipping address or products. Please ensure that all order details are correct before confirming your purchase.

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Contact Us

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For any questions regarding shipping or to check the status of your order, feel free to reach out to our customer service team at info@artesianveda.com

We appreciate your trust in Artesian veda and look forward to providing you with the best possible service!